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Your Rights and Responsibilities at shiro888

When you open an account with us, you enter an agreement that protects both your access to live tables, slots and our sportsbook, and our ability to keep…

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shiro888 Your Rights and Responsibilities at shiro888
REACH OUR TEAM

How to Contact Us About Terms

If you have questions about how these terms apply to your account, or if you believe we've mishandled your data or payment, reach out through any of these channels.

Live Chat Open the chat widget in the lobby during our support hours — Monday to Friday, 09:00–22:00 Indonesia time. Weekend hours are 10:00–20:00. Chat agents can answer term questions and start dispute resolution.
Email Support Email [email protected] with your account ID, the date of the issue and what term clause you're asking about. We reply within 24 business hours.
Account Settings Log in to your account, go to Settings > Legal & Privacy, and submit a formal request. We'll send a confirmation and timeline for our response.
HOW WE PROTECT YOU

Security, Data and Your Account Rights

We build these terms around data encryption, account verification and withdrawal safety. Every deposit through DANA, OVO, GoPay or QRIS is matched to your verified identity before it touches the lobby.

Encryption Standard

All account traffic and payment data use TLS 1.2 encryption. Your login session expires after 30 minutes of inactivity; log back in to resume play.

Identity Verification

First deposit or withdrawal requires ID confirmation. Players in Jakarta and across Indonesia use the same verification path — we cross-check your name, date of birth and address against official records.

Data Retention

We keep your account and transaction history for 5 years after closure, where local law permits, to meet audit requirements. You may request deletion earlier where applicable.

Cookie Policy

Session cookies track your lobby preferences and auto-fill your username. No third-party cookies are set without your consent. Clear cookies anytime via your browser; you'll stay logged in until session timeout.

Account Recovery

If your account is compromised, contact support with proof of identity. We'll lock the account, reverse unauthorised transactions where verifiable and help you reset your password.

Dispute Resolution

If you contest a charge or withdrawal, email [email protected] within 7 days of the transaction with your account ID and details. We investigate within 10 business days and follow up with our findings.

Answers to Your Term Questions

Below are the questions we hear most about how our terms work — from account eligibility to what happens if you want to close your account or request your data.

Your eligibility depends on local law in your region. You must be of legal age in the jurisdiction where you live. We verify your age during registration and may ask for proof of ID. If we discover you're below the legal age, we'll close your account and refund any unused balance.

Deposits via these methods usually clear within one minute once we verify your payment instruction matches your account. If your bank or e-wallet takes longer, you'll see a pending status in your wallet until it completes. Withdrawals to the same method take 2–5 business hours after verification.

You can update your phone number, email and password anytime in Account Settings. Your name and date of birth cannot be changed once registered, because they match your verification records. If there's an error in those fields, contact support to request a correction, which requires re-verification.

Your account stays active indefinitely. However, if you have an outstanding balance, we may suspend withdrawal access after 12 months of zero activity pending account review. Log in once per year to keep full access active. If you want to close it, go to Settings > Account Management > Close Account.

Email [email protected] or submit a request in Account Settings > Legal & Privacy > Data Request. Include your account ID. We'll send you a copy of all stored data within 14 calendar days, or begin account deletion if you request it. Deletion is permanent and removes your gameplay history, wallet and login access.

Contact support within 7 days of the transaction with your account ID and transaction reference. We review all game rounds against the provider's records and confirm withdrawal verification steps. If we find an error on our side, we correct it immediately. Game disputes are handled by the provider; we escalate on your behalf.

We may close your account if you breach these terms — such as using false identity details or attempting fraud. Any remaining balance is paid to your registered bank or e-wallet within 10 business days after closure, provided we've verified your identity. If there's an ongoing dispute, we hold the balance until it's resolved.